Our services are designed for small businesses, entrepreneurs, startups, and growing organizations that need dependable assistance without the immediate commitment of hiring additional full-time employees. We work with businesses across various industries and tailor our support around their operational needs.

Ellivra Business Support is based in Charlotte, North Carolina, and operates remotely. We work with small businesses throughout the United States, allowing clients to receive support regardless of their physical location.

Ellivra provides outsourced customer support and administrative assistance through structured monthly service packages. Rather than offering unlimited or on-demand assistance, we establish defined service hours, responsibilities, and expectations to create a consistent working relationship with each client.

We currently offer three monthly packages:

● Customer Support Essentials – $349/month: Includes eight hours of customer support.

● Administrative Support – $349/month: Includes eight hours of administrative assistance.

● Business Support Bundle – $649/month: Includes 16 combined hours of customer and administrative support.

Each package has defined responsibilities and service limitations.

Ellivra Business Support specializes in customer support, administrative assistance, and general business coordination. Our services do not currently include bookkeeping, accounting, payroll processing, tax preparation, legal services, HR consulting, employee relations management, recruiting, IT support, website development, social media marketing, graphic design, paid advertising, personal assistant services, or full-scale business management.

We also do not provide 24/7 customer service, emergency coverage, or live phone answering. Scheduled phone support may be arranged in advance.

Requests outside our established service offerings may be considered individually and could require a separate agreement or referral to an appropriate professional.

Our three monthly packages provide a starting point for working with Ellivra. If your business has unique requirements or needs beyond our standard offerings, we encourage you to schedule a consultation. Custom arrangements may be considered based on service availability, workload, and scope.

Yes. Additional support is available at $50 per hour, subject to availability and prior client approval. Any additional work or associated charges will be discussed and approved before proceeding.

Getting started is simple:

1. Schedule a complimentary Discovery Consultation.

2. Discuss your business needs and desired support.

3. Determine which service package is the best fit.

4. Review and sign your service agreement.

5. Complete onboarding and provide the necessary information and access.

6. Begin receiving support according to your agreed service schedule.

Services are delivered remotely through mutually agreed communication channels and approved business systems. Depending on your package, this may include email, website contact forms, designated social media platforms, scheduling systems, and document-sharing tools.

If your business requires additional assistance beyond its monthly allocation, additional hours may be purchased at $50 per hour with prior approval. Larger projects or requests outside the agreed scope may require a separate quote or service agreement.

Monthly packages are billed in advance. Your service agreement will outline your billing date, payment requirements, and applicable terms. Services begin once the agreement and initial payment have been completed and onboarding requirements are satisfied.

Client services are provided during mutually agreed business hours established during onboarding. Specific availability and communication expectations are outlined in each client’s service agreement.

Ellivra does not currently offer 24/7 coverage, emergency support, or guaranteed immediate responses.