8 hours of dedicated support per month

Dependable customer communication and inquiry management designed to help small businesses maintain positive customer relationships and deliver consistent service experiences.

Included services

• Email customer support and inquiry responses

• Website contact form monitoring and responses

• Customer follow-ups and communication tracking

• Social media customer inquiries and basic message management

• Basic customer issue documentation

• Escalation of complex customer concerns to the business owner

• Scheduled phone support by appointment

Service boundaries

• Support for up to two designated social media platforms.

• Scheduled phone calls only; no live call answering.

• All support activities count toward the monthly eight-hour allocation.

• No unlimited messaging or 24/7 coverage.

8 hours of support per month

Organized, reliable administrative assistance that helps business owners manage everyday responsibilities, maintain organization, and keep important tasks moving.

Included services

• Business inbox organization

• Appointment and calendar scheduling

• Document preparation and formatting

• Data entry and record maintenance

• Administrative follow-ups

• Digital file organization

• General business coordination

Service limitations:

• Bookkeeping, accounting, tax preparation, or financial auditing.

• Payroll processing or managing employee compensation.

• Legal document preparation, legal advice, or contract negotiation.

• Human resources consulting or employee relations investigations.

• Recruiting, interviewing, or making hiring decisions.

• Managing personal errands or household responsibilities.

• Purchasing products, making payments, or managing business funds.

• Signing contracts or making commitments on behalf of the business.

• Full-scale project management or operations management.

• IT support, software development, or technical troubleshooting.

• Unlimited document preparation or large-scale data entry projects.

Additional boundaries:

• Scheduling is limited to agreed business calendars and appointment systems.

• Clients must provide accurate information and necessary approvals.

• Document preparation is administrative, not legal or professional advice.

• Work is limited to the eight monthly hours.

• Large projects require a separate quote.

16 hours per month

Give your business the added support it needs with a comprehensive combination of customer service and administrative assistance. The Business Support Bundle brings together Ellivra's core services to help small businesses manage customer communication, maintain organized operations, and handle everyday responsibilities more efficiently.

Designed for business owners who need assistance across multiple areas, this package provides flexible, ongoing support through one convenient monthly partnership.

What's Included:

Customer Support

• Customer email support and inquiry responses

• Website contact form monitoring and responses

• Customer follow-ups and communication tracking

• Social media customer inquiries and basic message management (up to two designated platforms)

• Basic customer issue documentation

• Escalation of complex customer concerns to the business owner

• Scheduled phone support by appointment

Administrative Support

• Business email and inbox organization

• Appointment and calendar scheduling

• Document preparation, formatting, and editing

• Data entry and record maintenance

• Administrative follow-ups and reminders

• Digital file and document organization

• General business coordination

• Basic administrative tracking and organization

Additional Bundle Benefits

• Coordinated customer and administrative support

• Flexible allocation of monthly hours based on agreed business priorities

• Priority scheduling within mutually agreed service hours

• One monthly service review to discuss completed tasks, priorities, and upcoming support needs

Service limitations:

• 24/7 customer service or emergency coverage

• Live phone answering or full-time receptionist services

• Unlimited customer inquiries, messages, or administrative tasks

• Social media marketing, content creation, paid advertising, or account growth

• Bookkeeping, accounting, tax preparation, payroll, or financial management

• Legal services, legal advice, or contract negotiation

• Full HR management, employee investigations, or recruiting decisions

• Purchasing authority, payment processing, or management of business funds

• Full-time office management or complete business operations management

• IT support, software development, or advanced technical services

• Large-scale projects or specialized services outside the agreed scope

Package Limitations & Policies:

This package includes up to 16 combined hours of customer and administrative support per month. Hours are shared between both service categories and allocated according to mutually agreed priorities. The package does not provide 16 hours for each service category.

All tasks, communications, scheduled calls, and completed work count toward the monthly allocation. Unused hours do not roll over to the following month.

Additional hours are available at $50 per hour with prior client approval and subject to availability. Priority scheduling does not guarantee immediate responses or unlimited availability. All services are provided during mutually agreed business hours.

Clients are responsible for providing necessary account access, business information, communication guidelines, and approvals. Requests outside the agreed scope may require additional fees or a separate service agreement.oversight.