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03 · Business Support Bundle
16 hours per month
Give your business the added support it needs with a comprehensive combination of customer service and administrative assistance. The Business Support Bundle brings together Ellivra's core services to help small businesses manage customer communication, maintain organized operations, and handle everyday responsibilities more efficiently.
Designed for business owners who need assistance across multiple areas, this package provides flexible, ongoing support through one convenient monthly partnership.
What's Included:
Customer Support
Customer email support and inquiry responses
Website contact form monitoring and responses
Customer follow-ups and communication tracking
Social media customer inquiries and basic message management (up to two designated platforms)
Basic customer issue documentation
Escalation of complex customer concerns to the business owner
Scheduled phone support by appointment
Administrative Support
Business email and inbox organization
Appointment and calendar scheduling
Document preparation, formatting, and editing
Data entry and record maintenance
Administrative follow-ups and reminders
Digital file and document organization
General business coordination
Basic administrative tracking and organization
Additional Bundle Benefits
Coordinated customer and administrative support
Flexible allocation of monthly hours based on agreed business priorities
Priority scheduling within mutually agreed service hours
One monthly service review to discuss completed tasks, priorities, and upcoming support needs
Service limitations:
24/7 customer service or emergency coverage
Live phone answering or full-time receptionist services
Unlimited customer inquiries, messages, or administrative tasks
Social media marketing, content creation, paid advertising, or account growth
Bookkeeping, accounting, tax preparation, payroll, or financial management
Legal services, legal advice, or contract negotiation
Full HR management, employee investigations, or recruiting decisions
Purchasing authority, payment processing, or management of business funds
Full-time office management or complete business operations management
IT support, software development, or advanced technical services
Large-scale projects or specialized services outside the agreed scope
Package Limitations & Policies:
This package includes up to 16 combined hours of customer and administrative support per month. Hours are shared between both service categories and allocated according to mutually agreed priorities. The package does not provide 16 hours for each service category.
All tasks, communications, scheduled calls, and completed work count toward the monthly allocation. Unused hours do not roll over to the following month.
Additional hours are available at $50 per hour with prior client approval and subject to availability. Priority scheduling does not guarantee immediate responses or unlimited availability. All services are provided during mutually agreed business hours.
Clients are responsible for providing necessary account access, business information, communication guidelines, and approvals. Requests outside the agreed scope may require additional fees or a separate service agreement.oversight.
16 hours per month
Give your business the added support it needs with a comprehensive combination of customer service and administrative assistance. The Business Support Bundle brings together Ellivra's core services to help small businesses manage customer communication, maintain organized operations, and handle everyday responsibilities more efficiently.
Designed for business owners who need assistance across multiple areas, this package provides flexible, ongoing support through one convenient monthly partnership.
What's Included:
Customer Support
Customer email support and inquiry responses
Website contact form monitoring and responses
Customer follow-ups and communication tracking
Social media customer inquiries and basic message management (up to two designated platforms)
Basic customer issue documentation
Escalation of complex customer concerns to the business owner
Scheduled phone support by appointment
Administrative Support
Business email and inbox organization
Appointment and calendar scheduling
Document preparation, formatting, and editing
Data entry and record maintenance
Administrative follow-ups and reminders
Digital file and document organization
General business coordination
Basic administrative tracking and organization
Additional Bundle Benefits
Coordinated customer and administrative support
Flexible allocation of monthly hours based on agreed business priorities
Priority scheduling within mutually agreed service hours
One monthly service review to discuss completed tasks, priorities, and upcoming support needs
Service limitations:
24/7 customer service or emergency coverage
Live phone answering or full-time receptionist services
Unlimited customer inquiries, messages, or administrative tasks
Social media marketing, content creation, paid advertising, or account growth
Bookkeeping, accounting, tax preparation, payroll, or financial management
Legal services, legal advice, or contract negotiation
Full HR management, employee investigations, or recruiting decisions
Purchasing authority, payment processing, or management of business funds
Full-time office management or complete business operations management
IT support, software development, or advanced technical services
Large-scale projects or specialized services outside the agreed scope
Package Limitations & Policies:
This package includes up to 16 combined hours of customer and administrative support per month. Hours are shared between both service categories and allocated according to mutually agreed priorities. The package does not provide 16 hours for each service category.
All tasks, communications, scheduled calls, and completed work count toward the monthly allocation. Unused hours do not roll over to the following month.
Additional hours are available at $50 per hour with prior client approval and subject to availability. Priority scheduling does not guarantee immediate responses or unlimited availability. All services are provided during mutually agreed business hours.
Clients are responsible for providing necessary account access, business information, communication guidelines, and approvals. Requests outside the agreed scope may require additional fees or a separate service agreement.oversight.